WYSIWYG Editor Frequently Asked Questions

Froala, Inc

Frequently Asked Questions

Licensing

How do you define a Domain?

Domain Name (or Domain) is a unique name or address by which a Website is reachable. (For example, if a Website is reachable by the address “http://www.example.com”, the Domain is “example.com”). If you have a license key for the example.com domain, then that key would work on all the subdomains – e.g. aaa.example.com, bbb.example.com.

What is the Basic License for?

A Basic License allows you to use the Froala WYSIWYG HTML Editor on three Domains. The Basic License does not allow you to use the Software in SaaS or Subscription products or Intranets. It does not include the unminified source code and technical support.

What is the Pro License for?

The Pro license has no domain constraints, ideal for SaaS. a mobile app or an intranet app. A Pro License also allows you to use the Froala WYSIWYG HTML Editor in a SaaS and Subscription product, Intranet, or mobile application in your software product.

The Pro License includes the unminified source code. Even so, you must keep the source code minified. You are not allowed to use the Froala WYSIWYG HTML Editor in Open Source projects.

The license is non-transferabble and can be used only in a single product, either:

owned by the license holder (company, person or organization holding a license), or
to which the product owner grants the license holder the permission to act on his behalf for the purpose of the License Agreement.

What is an Activation Key?

An Activation Key is a unique license key, which allows you to activate the Software on a Domain. If you are using our WYSIWYG HTML editor locally you may also register an address instead of a Domain Name. An Activation Key generated for a Domain can be used on all its subdomains.

If you have purchased a license for the editor please contact [email protected] in order to request an activation key.

What is a Wildcard Activation Key?

A Wildcard Activation Key is a single Activation Key provided only under the Pro License, which removes the domain constraints and allows redistribution and usage in a mobile app.

The Wildcard Activation Key is non-transferable and can be used in a single product that is:

owned by the license holder (company, person or organization holding a license), or
to which the product owner grants the license holder the permission to act on his behalf for the purpose of the License Agreement.

Can I get a license for free if I am a non-profit organization?

Unfortunately, we don’t have a free plan for non-profit organizations. You must buy a license if you wish to use it. For more information about the right license for you please refer to our Pricing Plans.

What license do I need for a Subscription business?

Froala WYSIWYG HTML Editor can be used in Subscription businesses only under the Pro license. Subscription means a business model which gives customer the right to use a product or service for a given period of time by paying a recurring fee.

Can I use Froala Editor in an Open Source project?

No, none of our licenses allow you to use the Froala WYSIWYG HTML Editor in an Open Source project.

How can I use Froala Editor on customer's premises?

All Froala WYSIWYG HTML Editor licences are non-transferable and can be used only in a product:

owned by the license holder (company, person or organization holding a license), or
to which the product owner grants the license holder the permission to act on his behalf for the purpose of the License Agreement.

Based on who owns the product in which the Froala Editor is integrated there are the following cases:

You, as a company, person or organization, own the software product, then this is considered redistribution under the License Agreement terms and you would need to purchase a Pro or OEM License;
You, as an agency, freelancer or something similar, develop a product owned by your customer, then
- owned by the license holder (company, person or organization holding a license), or
- to which the product owner grants the license holder the permission to act on his behalf for the purpose of the License Agreement.

Can I transfer the Basic License to another Domain?

Once an Activation Key has been generated for a Domain it cannot be deleted or transferred. There are some exceptions for this though, which are explained below.

The transfer is possible if the new Domain Name is a slight modification, e.g. a typo or change from .com to .net.

The Activation Key cannot be transferred from development or staging to production.

To request a Domain change feel free to contact us.

Purchase

Can I test the editor before purchasing a license?

The Froala rich text editor is always available for download on our download page. You may download the editor and test it at any time, without spending money.

While testing, you might see an unlicensed message at the left bottom corner of the editor, however it doesn’t limit any of the editor’s features.

Are the licenses one time payment or subscriptions?

We are excited to announce as of Jan 1, 2021 new plans to introduce ANNUAL and PERPETUAL options.

For the PERPETUAL plan, the plan comes with 1 year of software updates and technical support. Afterwards you can use the last editor release that was available to you for lifetime without any extra payments, but you will no longer have access to the latest software updates or technical support. If you wish to continue getting the latest software updates, you can choose to renew the license, and if you do so 1 month before the update rights and support period expire, you will get a 25% discount off of the prices listed on our website at the moment of renewal.

For the ANNUAL plan, the plan comes with 1 year of software updates and technical support. You must stay current with maintenance to keep the Froala library in your project. The cost to renew on this plan is 100% of the initial cost.

Questions? Send us a note and we’re happy to assist: [email protected].

I am a reseller or intermediary. Can I get a discount or commission?

We usually do not offer discounts or commissions to resellers and we do not allow reselling the editor license.

However, in some cases we have the following offer for resellers:

no discount under 5 licenses sold;
5% discount for every license sold after the first 5;
10% discount for every license sold after the first 10;
15% discount for every license sold after the first 15;
20% discount for every license sold after the first 20.

If you are a reseller you might purchase using the billing details of your customer.

Source Code

I downloaded the archive and it doesn't contain an EXE file.

Our rich text editor is a Javascript plugin and therefore it does not have an EXE file. For more information about how to use it please see our documentation.

Will I get the sources under any of the licenses?

Only by buying a Pro or Enterprise license you will receive the sources for Froala rich text editor.

How do I get software updates if I own a license?

You can always get software updates if the update period from your license hasn’t expired. If you wish to extend this period you can get a 25% discount. After the update period expires you will be able to get software updates only if you purchase a new license.

If you don’t need the rich text editor’s sources and the minified version is okay then you can download the latest version from the download page.

Support

Where can I request for support?

Questions can always be asked through the contact page. If you have a license, please use the email address used to purchase.

What kind of support is included in the licenses?

When you purchase a license with support included you will have full access to Froala’s online technical support via email. This means that you will get answers to all your technical questions related to the Froala WYSIWYG HTML Editor Javascript code. It may be about how to integrate the editor, issues or difficulties that you are facing or documentation clarifications.

We guarantee that owners of a license with support included will get help within one week, but we are usually answering in less than 48 hours.

How can I extend my support and update period?

There are 2 ways to extend the support period:

renew the license (purchasing the same type of license), in which case you will receive a 25% discount*
purchase a different license that includes support, in which case the discount is not applicable.

* The discount is only applicable if the support period has not ended yet.

Tech

For how long is Froala storing uploaded images?

Froala is not offering any storing services. By default the Froala Rich Text Editor stores the images temporary on as a Blob in the browser memory.

Why the images I uploaded are no longer available?

Images uploaded to our servers are saved for a short period of time, just for testing purposes. We recommend that you upload them to your own server for permanent storage and full control over them.

How can I upload images to my own server?

Follow our Image Upload Concept to understand how the editor’s image upload works.

Why am I seeing a SSL error?

If you have not changed the default configuration for image/file upload them you might see a SSL error when an image or file is being uploaded. In this case you should upload images/files to your own server.